Fall Research Expo 2023

A Study of Patient Digital Usage Habits, Access, and Attitudes at an Eye Hospital in Southern India

The integration of technology in healthcare has revolutionized the way information is accessed, shared, and utilized. The emergence of eHealth has opened up new possibilities for improving patient care and empowering individuals to take an active role in managing their health. As India, and Tamil Nadu, rapidly develop, it is crucial to assess the readiness of patients to embrace and utilize eHealth resources effectively so Aravind Eye Hospital (AEH) can determine what kinds of eHealth interventions or resources would best benefit its patients. By exploring patients' ability to locate, understand, and interpret health information from electronic sources, as well as their willingness to adopt digitally disseminated information in health-related decision-making processes, we can identify key areas of strength and areas that require intervention. The present study sought to determine the current digital and eHealth habits of patients and patients’ attitudes toward the future implementation of eHealth resources. First, a questionnaire was developed via expert interviews and focus group discussions. In the cross-sectional interview-based survey, 60 patients from the Madurai Tertiary Center of AEH were surveyed. The 27 paying patients and 33 free patients came from all clinics except pediatrics. Convenience sampling was utilized and interviewer bias was avoided by randomly selecting patients from within each clinic. The physical setting for the interviews was private spaces within the hospital while the patient was waiting for their doctor's exam. Results thus far suggest that a majority of patients are reachable by phone call and receptive to phone calls from AEH. Interestingly, while an almost equal number of male and female patients owned smartphones and feature phones, women made up the majority of patients with no phone. These data, while preliminary, show validity in the questionnaire and survey methods in collecting relevant data for AEH's future mobile health implementations. Data collection for the main study (n=920) is ongoing, and results will inform the development of evidence-based strategies to improve adherence to long-term follow-up treatment, the development of an AEH mobile app, digital payment offerings, and ensure that future eHealth resources are accessible and tailored to meet the needs of the diverse patient population.

PRESENTED BY
University Scholars
Advised By
Dhivya Ramasamy
Senior Faculty, Lions Aravind Institute of Community Opthalmology
PRESENTED BY
University Scholars
Advised By
Dhivya Ramasamy
Senior Faculty, Lions Aravind Institute of Community Opthalmology

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