Fall Research Expo 2020

Workplace Connectedness in the COVID-19 Age: Improving Workplace Relationships in a Remote Setting

Interpersonal connection is an integral aspect of teamwork, essential to daily clinical, business and educational functions. Previous studies have found that revealing emotion or shared experiences in compassion building exercises can help establish connectedness and improve relationships between team members. Examples include meditation techniques such as Compassion Focused Therapy and Loving-Kindness Meditation, in which participants engage in long term exercises and their interpersonal interactions were measured (Kok, Singer 2016) through intimate conversations.  Many existing studies are more individual oriented, focusing on how self compassion and positive psychology can mitigate depression and negative psychology (Leaviss, Uttley 2014).

 

Measures of connectedness tend to be self reported, for example the Connection Index, Inclusion to Other in Self (IOS) and other subjective ratings, as few of the studies employ physiological measures for synchrony (Noy, Levit-Binun 2015). Most outcomes have indicated that sharing emotions between individuals improves connectedness (Harmon-Hones 2011), which increases trust, effective communication and improves relationship quality essential to team functioning. Through our study, we hope to understand how interconnectedness is a pivotal element for further study in strengthening trust for team-oriented settings. 

PRESENTED BY
PURM - Penn Undergraduate Research Mentoring Program
College of Arts & Sciences, Engineering & Applied Sciences 2024
Advised By
Michael Platt
Principal Investigator
Join Jerry for a virtual discussion
PRESENTED BY
PURM - Penn Undergraduate Research Mentoring Program
College of Arts & Sciences, Engineering & Applied Sciences 2024
Advised By
Michael Platt
Principal Investigator

Comments

Hi Jerry! This study is super interesting! I am very interested to know how people feel about sharing personal stories/information over a screen and how that distance puts a strain on relationship development in a workplace setting. I know for me personally, in some instance, the safety and comfort of being at home allows for more personal sharing, whereas in other cases, the screen creates a barrier to forming connections. 

Jerry, 

Really glad to see you doing work through PURM this summer! I just wanted to ask a quick question about the sentence conditions that you and Norman generated to gauge peoples' responses to the conditions of personal emotive expressions. First of all, I was wondering how you guys decided which words were more "neutral" versus "affective?" For instance, what kinds of emotions and feelings were you aiming for within the responses, and how did you decide upon the words for such effects? 

Again, good job! 

Junyoung

Hi Jerry, this is a super cool and relevant project! I'm curious as to whether an audio recording of a person's voice saying the sentence rather than seeing it in text would increase feelings of connectivity. 

Hi Junyoung,

 

Its great hearing from you and thank you for taking the time to learn more about interconnectedness! With regards to your question, we had a 2 step process of doing so: We differentitated between the neutral sentences and affective sentences through the adjectives and syntax used. For example, neutral sentences would be direct and state external information without revealing much about personal emotions, desires, etc. We also used the Wissel dictionary which compiled connotations of affectiveness from individuals surveyed to have an aggregate number representing how affective or objective words are. 

We varied the adjectives we used, and refered to colloqially used phrases such as "passionate", "compelled" and "driven" that are commonly used to talk about achievement in these contexts. 

Great questions, and I believe very pertient to your work in natural language processing as well!

 

Jerry Cai

 

Hi Audrey,

Thank you for taking time to learn more about this project and that is a great question. In terms of distance and its affect in workplace relations, we hypothesize exactly what you have mentioned, that in real life contexts, revealing more personal information does create a higher degree of interpersonal connection due to humans being able to contextualize speech with their associated emotes and expressions. That is very interesting that you bring up that being in a home environment would also make people more comfortable, and I would like to also look further into how environment affects perceived interconnectedness.

Please let me know if you have any more questions!

Jerry 

Hi Sarah,

Thank you for the question! Actually, yes, like you said, the original experiment was supposed to be face to face and we were expecting that and audio recording of a person's message would improve connectedness, as this is the most natural medium of communication. However, our study also wanted to look at whether adding affective wording into profiles such as Linkedin or resumes would allow for an indirect connection between colleagues and/or hiring managers. I do think spoken messages recorded real time with facial expressions would have the most affect, but it was interesting to see what effect messages presented in this format would look like!

Thank you!

Jerry